Customer Support
FAQs
Returns & Exchanges
We want you to be happy with your Whim™ purchase. In the event you feel that a product doesn’t perform the way you want or expect, please let us know. We are happy to issue you a full refund of the purchase price (minus shipping) upon receipt of the remaining unused product within 30 days from the purchase date.
We, unfortunately, cannot receive returns on overly used products or products not purchased online at SimplyWhim.com.
Refunds will be credited to the original credit card used for payment. Purchases of gift certificates and/or sale items cannot be returned for a refund.
To return items to SimplyWhim.com, please follow these 3 easy steps:
1. Send an e-mail to support@Simplywhim.com with your order number (if you don’t have it—please specify your name and address) and items to be returned. Unfortunately, we are unable to refund your original shipping charges unless the return was a result of our error.
2. Pack and seal your return merchandise securely in the original package, if possible. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment. Be sure to include the return authorization form in your package.
3. All return packages must be shipped via UPS, FedEx, USPS or DHL and should be mailed to:
Simply Whim
Attn: Returns
7901 4th Street N, STE 4000, St. Petersburg, FL 33702
Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Original shipping and handling charges are not refundable.
In Store Purchase Return
If you have purchased a Whim™ product from a spa, boutique, beauty supply store or other participating retailer, please return it to the location where it was originally purchased, subject to the store’s own return/exchange policy.
We apologize, as we are unable to process returns for products not purchased online at SimplyWhim.com.
FAQs
Returns & Exchanges
We want you to be happy with your Whim™ purchase. In the event you feel that a product doesn’t perform the way you want or expect, please let us know. We are happy to issue you a full refund of the purchase price (minus shipping) upon receipt of the remaining unused product within 30 days from the purchase date.
We, unfortunately, cannot receive returns on overly used products or products not purchased online at SimplyWhim.com.
Refunds will be credited to the original credit card used for payment. Purchases of gift certificates and/or sale items cannot be returned for a refund.
To return items to SimplyWhim.com, please follow these 3 easy steps:
1. Send an e-mail to support@Simplywhim.com with your order number (if you don’t have it—please specify your name and address) and items to be returned. Unfortunately, we are unable to refund your original shipping charges unless the return was a result of our error.
2. Pack and seal your return merchandise securely in the original package, if possible. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment. Be sure to include the return authorization form in your package.
3. All return packages must be shipped via UPS, FedEx, USPS or DHL and should be mailed to:
Simply Whim
Attn: Returns
7901 4th Street N, STE 4000, St. Petersburg, FL 33702
Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Original shipping and handling charges are not refundable.
In Store Purchase Return
If you have purchased a Whim™ product from a spa, boutique, beauty supply store or other participating retailer, please return it to the location where it was originally purchased, subject to the store’s own return/exchange policy.
We apologize, as we are unable to process returns for products not purchased online at SimplyWhim.com.
FAQs
Returns & Exchanges
We want you to be happy with your Whim™ product purchases. In the event you feel that a Whim™ product you purchased doesn’t perform the way you want or expect, please let us know. We are happy to issue you a full refund of the purchase price (minus shipping,handling, or other service fees) upon receipt of the remaining unused product within 30 days from the purchase date.
We, unfortunately, cannot receive returns on overly used products or products not purchased online at SimplyWhim.com.
Refunds will be credited to the original credit card used for payment. Purchases of gift certificates and/or sale items cannot be returned for a refund.
To return items to SimplyWhim.com, please follow these 3 easy steps:
1. Send an e-mail to support [at] support@simplywhim.com and items to be returned. Unfortunately, we are unable to refund your original shipping charges unless the return was a result of our error.
2. Pack and seal your return merchandise securely in the original package, if possible. Otherwise, please pack your return in a padded envelope or box to prevent damage during shipment. Be sure to include the return authorization form in your package.
3. All return packages must be shipped via UPS, FedEx, USPS or DHL and should be mailed to:
Simply Whim
Attn: Returns
7901 4th Street N, Ste. 4000
St. Petersburg, FL 33702
Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Original shipping and handling charges are not refundable.
In Store Purchase Return
If you have purchased a Whim™ product from a spa, boutique, beauty supply store or other participating retailer, please return it to the location where it was originally purchased, subject to the store’s own return/exchange policy.
We apologize, as we are unable to process returns for products not purchased online at Whim.com.